beth_leonard

[For the non-locals, BART stands for Bay Area Rapid Transit. It's like a subway system with only occasional stops covering many miles of territory. There's an editorial I agree with here.]

My letter to the relevant authorities:

I am shocked that BART would censor cell phone use for fear of what might happen. I'm just a normal person and I tend to error on the side of trusting the police and authorities in cases like the recent one, so the fact that there was anything going on to be upset about wasn't on my radar until I read in the paper later that cell service was disrupted during the event.

I can't believe BART management was of a state of mind where they could possibly think that was the right thing to do. If you get to the point where you feel you need to disrupt cell service because people are upset with the way you have handled things, then you have already lost the battle.

If you want to win the trust of the people who might use your service, you need to take a close look at yourself and your actions, and start understanding your customers and what makes them interested in your product.

I used to occasionally ride BART to get to baseball games, and I have voted in the past to extend BART to the south bay where I live. Unless there is a change in management attitude, I never will again.

Sincerely,
name, address, etc.


--Beth